Return & Refund Policy
Effective Date: February 28, 2026
At DrivnFaith, every piece is made to order with intention and care.
Because each item is produced specifically for your order, we do not accept returns or exchanges for sizing issues, change of mind, or incorrect selections. We encourage you to review all product details and sizing guides carefully before purchasing.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we will make it right.
Please contact us within 7 days of delivery at info@drivnfaith.com and include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
All claims are reviewed individually. Replacement or refund decisions are made at our sole discretion after evaluation.
Requests submitted beyond 7 days of confirmed delivery may not be eligible for review.
Slight variations in print placement, garment color tone, or design alignment may occur due to the production process and are not considered defects.
Production & Shipping
All items are made to order. Production times are separate from shipping times and may vary depending on order volume and seasonal demand.
We are not responsible for delays caused by carriers, customs, or events outside our control.
If a package is marked as delivered by the shipping carrier, we are not responsible for lost or stolen items. In these cases, we recommend contacting the carrier directly to file a claim.
Orders returned due to refused delivery or incorrect address entry are not eligible for refund. Reshipping fees may apply.
Customers are responsible for providing accurate shipping information at checkout.
Non-Returnable Situations
Because our products are made to order, we are unable to offer refunds or replacements for:
- Incorrect size or color selected
- Minor color variations due to screen display differences
- Shipping delays outside our control
- Items that have been worn, washed, or altered
Original shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. If an issue qualifies under the above conditions, we will provide a replacement or issue a refund as determined during review.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
We encourage customers to contact us directly before initiating a payment dispute or chargeback so we can resolve the matter promptly.
European Union Orders
For orders shipped to the European Union, statutory consumer rights may apply. Certain exemptions may apply to made-to-order goods. Please contact us for guidance regarding your specific situation.
