Shipping Policy
Effective Date: February 28, 2026
At DrivnFaith, every item is made to order. Once you place your order, it enters production shortly after purchase.
Order Processing & Production
All items require production time before shipment.
Production typically takes 2–5 business days, though this may vary during high-volume periods, product launches, or holidays.
Production time is separate from shipping time.
Once your order has completed production, it will be shipped using the carrier selected at checkout. You will receive a confirmation email with tracking information once your order has been dispatched.
Estimated Shipping Times
Shipping times vary depending on destination and carrier.
- Canada & United States: typically 3–10 business days after shipment
- European Union: typically 5–12 business days after shipment
- Other international destinations: delivery times vary by country
Most customers receive their order within 7–15+ business days from purchase, depending on location.
Shipping timeframes are estimates and are not guaranteed.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs processing, weather events, or circumstances outside our control.
Shipping delays do not qualify for refunds.
Tracking & Delivery Responsibility
Once tracking information has been provided and the order is in the carrier’s possession, delivery responsibility transfers to the shipping carrier.
If a package is marked as delivered by the carrier, it is considered delivered. We are not responsible for lost or stolen packages after confirmed delivery.
If tracking shows delivery but you have not received your package, we recommend:
- Verifying the shipping address provided
- Checking with household members or neighbors
- Contacting the carrier directly to initiate a claim
Incorrect Address & Undeliverable Packages
Customers are responsible for entering accurate shipping information at checkout.
Orders returned due to incorrect address entry, failed delivery attempts, or refused delivery are not eligible for refund.
If an order is returned to sender due to address error, reshipping fees may apply.
International Orders & Customs
International shipments may be subject to customs duties, taxes, or import fees determined by the destination country.
These charges are the responsibility of the customer.
We are not responsible for customs delays or additional import charges.
Damaged Packages in Transit
If your package arrives visibly damaged, please contact us within 7 days of delivery at info@drivnfaith.com with:
- Your order number
- Clear photos of the package and product
We will review the issue and provide a replacement or refund where appropriate.
Payment Disputes
We encourage customers to contact us directly before initiating a payment dispute or chargeback so we can resolve any issue promptly and efficiently.
